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Terms and conditions

 
 


Welcome to Modern Velvet Spaces ("MVS," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our interior design services ("Services"). By engaging our Services, you ("Client," "you," or "your") agree to be bound by these Terms. Please read them carefully.

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1. Services
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1.1 Scope of Work

The scope of work for each project is detailed in the selected package, whether Basic or Premium, as described on our website. By proceeding to the booking step and paying the deposit, the Client accepts the scope included and described in the respective package.

Basic Package:

  • Mood board

  • 2D design projection

  • 1 revision

  • List of suggested materials

  • Projected furniture measurements

Premium Package:

  • Mood board

  • 2D design projection

  • 3D design projection

  • Photo-realistic renderings

  • 3 revisions

  • List of suggested materials

  • List of suggested furniture

  • Projected furniture measurements

  • After-design shopping support (limited to 3 months post-project completion)

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1.2 After-Design Shopping Support

For Premium Packages, after-design shopping support is provided to assist with sourcing and purchasing the items included in the design. This support is available for up to 3 months after the project completion date. Requests for support beyond this period will require a new agreement and may incur additional fees.

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1.3 Deliverables

The deliverables for each project will be based on the chosen service type and package. Any changes to the scope of work must be mutually agreed upon in writing.

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2. Payment Terms
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2.1 Deposit
  • A deposit is required to secure your project. The deposit amount depends on the selected package:

    • Interior Design: Basic Package – 60€ | Premium Package – 150€

    • Renovation Design: Basic Package – 60€ | Premium Package – 150€

    • Outdoor Design: Basic Package – 150€ | Premium Package – 300€

  • The deposit will be deducted from the total project cost. For example, if the total is 1000€ and the deposit is 150€, the remaining balance will be 850€.

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2.2 Payment Options
  • Pay Deposit Upfront: If you pay the deposit upfront, your project will be evaluated within 24 hours.

  • Pay Deposit Later: If you choose to pay later, your project will be evaluated within 5 working days. Once accepted, you’ll receive a payment link to pay the deposit.

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2.3 Final Payment
  • For most projects, payment is split into two installments:

    1. Deposit (paid upfront or after acceptance).

    2. Final payment (due before delivery of all materials).

  • For larger projects, payment is split into three installments:

    1. Deposit (paid upfront or after acceptance).

    2. 50% of the remaining balance (after the initial design is approved).

    3. Final 50% (before the full delivery of all materials).

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2.4 Late Payments

In the event of a late payment, a late fee of 15% will be applied. The final delivery of the project will not be completed until full payment, including any late fees, is issued.

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3. Cancellations and Refunds
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3.1 Cancellation by Client
  • If the Client cancels the project before work has started, the deposit will not be refunded.

  • If the Client cancels after work has begun, the Client is responsible for paying for all work completed up to the cancellation date.

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3.2 Cancellation by Modern Velvet Spaces

We reserve the right to cancel the project at any time. In such cases, we will refund the Client for any work not completed.

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3.3 Refund Policy
  • Due to the custom nature of our services, refunds are not provided once the project has started and work has begun.

  • If your project is rejected during the evaluation phase, we will immediately refund your deposit in full.

  • If you’re unhappy with the design, we’ll work with you to make revisions as specified in your package. However, no refunds will be issued based on dissatisfaction with the final design outcome.

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4. Client Responsibilities
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4.1 Provision of Information

The Client agrees to provide all necessary information, floor plans, inspirational photos, and other relevant materials to facilitate the design process.

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4.2 Communication

The Client agrees to maintain timely communication throughout the project. Delays in communication may result in project delays.

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4.3 Approvals

The Client must provide prompt feedback and approvals at various stages of the project. Delays in approvals may impact the project timeline.

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5. Intellectual Property
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5.1 Ownership

All design concepts, drawings, and materials created by Modern Velvet Spaces remain our intellectual property. The Client is granted a non-exclusive, non-transferable license to use the final design for personal use only.

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5.2 Portfolio Use

We reserve the right to use project images and details in our portfolio and marketing materials unless the Client requests otherwise in writing.

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6. Limitation of Liability
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6.1 Design Risks

We are not responsible for any structural issues, code violations, or other problems that may arise from the implementation of the design.

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6.2 Product Availability

We are not responsible for the availability of specific products or materials suggested in the design. Substitutions may be required.

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6.3 Third-Party Services

We may recommend third-party contractors or suppliers. We are not responsible for their performance, products, or services.

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7. Confidentiality

We respect your privacy and will keep all project-related information confidential. We will not share your information with third parties without your consent.

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8. Governing Law

These terms and conditions are governed by and created in accordance with the laws of Portugal. Any disputes arising from or related to these terms and conditions will be subject to the jurisdiction of the courts of Portugal.

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9. Amendments

Modern Velvet Spaces reserves the right to amend these terms and conditions at any time. Any changes will be effective immediately upon posting on the website. Clients will not be informed in writing of amendments unless such changes impact a specific project in progress.

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10. Acceptance

By engaging our Services, the Client acknowledges that they have read, understood, and agree to be bound by these Terms.

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